Overview
At Aevo Wellness, all products are research-grade peptides that require strict cold-chain handling. Due to the sensitive nature of these products, we maintain a firm policy on returns and refunds to ensure the integrity and safety of all items.
No Returns or Exchanges
We do not accept returns or exchanges on any orders once they have been dispatched. This policy exists because:
- Research peptides must be stored and handled under controlled cold-chain conditions at all times.
- Once a product leaves our facility, we cannot verify that proper storage conditions were maintained.
- Accepting returned products could compromise the safety and quality standards we uphold.
Damaged or Incorrect Orders
If you receive a product that is damaged during transit or is different from what you ordered, please contact us within 24 hours of delivery. We will:
- Ask for photographic evidence of the issue
- Investigate the matter promptly
- Offer a replacement or store credit at our discretion
Order Cancellations
Orders may be cancelled before they are dispatched. Once an order has been handed to our delivery partner, it cannot be cancelled. Contact us as soon as possible if you need to cancel an order.
Delivery Issues
If your order has not arrived within the expected delivery timeframe (same-day for Dubai, 24–48 hours for the rest of the UAE), please contact us and we will track your shipment and resolve the issue.
Contact Us
For any issues with your order, reach out to us via WhatsApp or through the details on our Shipping & Returns page. We aim to respond to all enquiries within 24 hours.